Terms & Conditions


Welcome to SAVA Couture. SAVA Couture provides its service subject to the following terms and conditions. When visiting or shopping at our online store at www.savacouture.com you agree and accept these conditions. Please read them carefully. Furthermore, when you using any of SAVA Couture’s service or visiting or purchasing from any businesses affiliated with SAVA Couture, whether or not included in the SAVA Couture website, you are also subjected to the guidelines and conditions stipulated below.

Collection, processing and usage of your data

You can visit our website without entering any personal data. We only record general access data such as the name of your Internet service provider, the web site you are visiting us from or the name of the requested file. This data is used exclusively to improve our offer and we are unable to connect this data directly to you. Personal data is only being recorded if you voluntarily register it during the purchase process when creating a new customer account or when registering for a newsletter. Without any additional permission we will use your data exclusively to complete and process your order. After completion and payment of an order your data will be locked from further usage and deleted after valid expiration time as established in tax and trading laws unless you have agreed on further usage of your data. With the subscription of our newsletter your e-mail address will be used for this purpose until you unsubscribe from the newsletter. We do not and will not sell or in any way share your personal information and email address with third party companies or individuals.

Forwarding of personal data

Relevant personal data may be forwarded to the transport company in order to facilitate the delivery of your order. Payment information is forwarded to our payment provider. All data forwarding takes place through a highly secure connection. Your personal data will not be forwarded to anyone other than those mentioned above.

Data security

Your credit card data will be encrypted with Secure Sockets Layer (SSL) v3, SHA-1 with RSA-encryption of 256 Bit before it is forwarded to the payment provider. We are protecting our web site and other systems with the help of technical solutions and services against loss, damage, access, change or distribution of your data by unauthorized parties. Access to your customer account is only possible after entering your personal password. We ask you to handle your login data with care and close the browser window after you are finished with placing your order and/or other activities on the website.

Cookies

We use our own and third party cookies for statistical purposes and in order to facilitate and securely manage the purchasing process when you are visiting the site. “Cookies” are an industry standard way to improve the usage and usability of the Internet.

Privacy & Security Statement

If you shop at SAVA Couture online shop at www.savacouture.com and place your orders through our website, all personal information (your name, address, phone number and e-mail address) that you will have to provide will be kept solely on the company’s servers unless specified above. Neither your name nor anything about you is sold or shared with any companies or parties that are not involved in the sales, and fulfillment chain.

Security is a great concern for us and therefore we utilize one of the safest and respected online transaction methods to keep your financial information protected.

Copyright Complaints

SAVA Couture respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@savacouture.com.

Risk of Loss

All items purchased from SAVA Couture are delivered in accordance to a shipment contract. According to the directive 2011/83/EU – point 55 of the European Parliament and Assembly, the seller is responsible for delivery of goods to the customer.

Product Descriptions

SAVA Couture attempts to be as accurate as possible. However, SAVA Couture does not warrant that product descriptions or other contents of this site are accurate, complete, reliable, current, or error-free, it is best to contact SAVA Couture via e-mail info@savacouture.com prior to making an order.

Pricing

Except where noted, otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself.

Possible VAT and custom fees are NOT included in the prices. You, as a consumer, are responsible for paying any additional VAT and custom charges upon delivery of the goods. The prices are subject to change due to circumstances that SAVA Couture cannot control, such as currency exchange rates, shipping costs, import fees or VAT. Please note that this policy applies only to products sold and shipped by SAVA Couture.

Payment

You may select from the following options:

  • VISA or Mastercard. No extra charges will apply.

The processing of your order will start after the order value has been paid and confirmed. When paying via credit card the order value will be withdrawn directly.

Shipping and Delivery Agreement

Standard Delivery is normally shipped by EMS. When our order arrives to the destination country, the country’s postal service takes over the delivery of the package to your address. Standard Delivery cost is up to 19.00 Euro (depending on the shipping method and destination).

Post Office Box (PO Box) addresses and Military addresses cannot be used for shipments. Street addresses must be provided. Depending on the shipping method and destination you selected, our  products are normally delivered within about 5-15 days, however the delivery time cannot be guaranteed. In certain circumstances, such as when fabric has run out or measurements are incorrect, the dispatch time may increase by a couple of days, we will notify you in case any delays may occur in due time. We always do our best to maintain the 5-15 days schedule and deliver our goods to you door as swiftly as possible.

SAVA Couture will not be liable for any delays in shipping due to any conditions beyond our control such as business or address being closed at time of delivery or the lack of signature or recipient, shipping stoppages, customs inspections, loss of shipment due to incorrect address and/or contact details. Packages sent back to SAVA Couture by your post office or courier, can be re-delivered to you the soonest we receive them but you will have to agree to be charged with a shipping fee equal to the original invoice.

The cost of shipping of an order is included in the total price of the order but should there be any import duties in the port of delivery, this is the responsibility of the receiver. There is an exemption quota in most countries that allows some merchandise, depending on the value of the package, to be received free from taxes and duties please check with your local customs office.

Returns and Refunds

You can return your purchase within 30 calendar days after purchase.

You will have to take on the expenses associated with returning the item, particularly the shipping costs.

SIA “SAVA COUTURE” is not obliged to take the goods back should they have been used, worn, washed or damaged. Please pack the goods the way you received them and be aware that we will not accept items without their tags attached.

Please note that we have up to 30 days of time to complete the refund payment, starting from the day in which we receive your return at our warehouse.

Of course we do our best to refund your money as soon as possible within the 30 days, in fact:

-refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return at our warehouse.

-refund payments to bank accounts normally take up to 10 days from the moment in which we receive the return at our warehouse.

Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.

Return to address: Ernesta Birznieka-Upīša street 20A, Riga, LV- 1050, Latvia.

Delivery of damaged/wrong goods

Please contact our service department immediately in case you receive wrong/damaged goods. These goods are going to be accepted as a return and exchanged/refunded. Please follow the usual return procedure when sending these goods back. You will have the possibility to choose the reason why you are sending them back directly in the return-form.

 

Force Majeure

In case of force majeure, the agreement is considered judicially cancelled with neither customer nor SAVA Couture being entitled to any compensation. SAVA Couture considers force majeure to be acts of war, terrorism, strikes, legislative changes, natural catastrophes, the lack of on-time delivery by suppliers to SAVA Couture, and any other circumstances that are beyond our control.

INDEMNITIES

By using our website, you agree to defend, indemnify and hold SAVA Couture and its owners, workers, and clients, and representatives harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys’ fees, arising from or related to in any way your use of this Website and/or the sales or services of SAVA Couture; your failure to comply with this agreement; and/or your violation of the rights of any third party.

Site Policies & Modification

SAVA Couture reserve the rights to make changes to the website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Anything related to your order, use of the Websites or these Terms and Conditions are governed by the law of Republic of Latvia. The courts of the Republic of Latvia shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.

Our Address

SIA “SAVA COUTURE”

 

Ernesta Birznieka-Upīša street 20A,

Riga, LV- 1050, Latvia

Registration number 40203083238,

Phone: +371 24927000