Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.
Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any changes, please contact our customer service on email@example.com for assistance.
Once the parcel with your order leaves our warehouse you will receive an automatic email with the tracking number to follow its journey.
You will also have the ability to track your parcel through your account in the My Orders section.
Making a return or exchange is very easy. You have 30 days of time to decide to return an item.
Simply get in touch with us via firstname.lastname@example.org and include your order reference number in the title.
Shipping costs are not refunded, unless your items are faulty/wrongly delivered. All sales taxes are included in your refund if your order has been sent to a destination within the EU.
Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
You will find a link to a size conversion chart on every product page, to help you convert international sizes.
If you need more help, our customer service team can answer all your questions regarding the items fit: please send an email to email@example.com to contact us.
In case the size that you ordered should not fit, you can easily return your items within 30 days.