Some of our customers might have questions about their orders, given the current COVID-19 pandemic. Here are the FAQs. If you have any further questions not outlined below, please contact us firstname.lastname@example.org.
Are you still able to ship parcels even to countries which have tougher restrictions, like Italy?
Yes but right now we have minimal delays to ship to countries under quarantine. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.
Is it safe to receive parcels from countries where there have been cases of COVID-19 (novel coronavirus)?
Yes. The safety of our customers is always a priority, so we are following all official advice from the World Health Organization (WHO). WHO says it is safe to receive packages. For more information, please visit the World Health Organization website where they have an FAQ specific to this topic https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
In addition, we are closely following the latest guidance from the World Health Organization (WHO), Centers for Disease Control and Prevention, local governments and public health agencies. We will update our practices accordingly and keep you, our customer, at the heart of everything we do.
Will I still be able to return my items if I need to?
Yes. Please contact our Customer Services team at email@example.com. We will endeavour to do all we can to help you with your order.
Can I change the address my packages are delivered to after I have placed my order, as I’m no longer going to be in the city I was planning to be in?
Please contact our Customer Services team at firstname.lastname@example.org. We will endeavour to do all we can to help you update your order.
Currently, we are working with our delivery partners so that if you buy from one of these boutiques or brands through Farfetch, we can still deliver your items. At this time, we have minimal delays.